Connecting a store using a new custom domain

June 1, 2023

1. To connect your custom domain, first click on Domain Setup the left side navigation in the dashboard.

If your domain provider is in the below list, you will be able to use our Automated domain setup service.

  • 123-reg
  • Arsys
  • Namecheap
  • OpenSrs
  • Registro
  • Xneelo
  • Amazon Route 53
  • Bluehost
  • Cloudflare
  • Crazy Domains
  • Digital Ocean
  • DNSimple
  • Google Domains
  • Dreamhost
  • Gandi
  • GoDaddy
  • Hostinger
  • Hover
  • Iwantmyname
  • Linod
  • NameBright
  • NameSilo
  • Netlify
  • Network Solutions •
  • OVH Global
  • Shopfiy
  • Siteground
  • Squarespace
  • Strato
  • Wix
  • Wordpress

2. Start by putting your domain name in the custom domain name box:

Our platform will then determine who your domain provider is, to see whether our automated domain service is available for you. If it is not available to you, then you will need to read this article which will walk you through the manual steps to connect your domain.

3. When you see the below box, press continue to start the process:

4. Wait while it continues through a series of checks to see if the automated connection service is available to you

5. Fill in the details to authenticate with your domain provider. This is so it can apply the records needed to connect your domain to our platform.

6. Now wait while if finalizes the record amendment for you.

7. You should now check with your provider that the setting changes have been completed. There should be 9 records in total. They will look something like this depending on who your provider is.

8. If there are any additional records, then you will need to delete them. If this is not done it can impact the performance and availability of your store. It is very important to check that there is only one A Record which must point to and one CNAME WWW record which must point to There will be other CNAME entries like the below. These should be left in:

9. It can take up to 24 hours for these changes to be propagated around the internet. If you wish to check the progress of these, you can do so at the following links. Ensuring you change YOURDOMAINNAME to your domainname. For example

Once all of this has been completed, and the changes have been propagated, your store is up and running!

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