To connect a brand new domains to the Moteefe platform, please follow the below steps.
1. Login to your seller dashboard.
2. On the left side navigation, click on domain setup.
3. If your domain provider is in the below list, you will be able to use our Automated domain setup service, which will enter all your DNS entries for you.
4. Start by putting your domain name in the custom domain name box, and then press the connect button
5. Our platform will then determine who your domain provider is, to see whether our automated domain service is available for you. If it is not, you will need to manually make the changes to your domain.
6. When you see the below box, press continue to start the process.
7. It will then continue through a series of checks.
8. If it has detected that the automated connection service is available to you. It will then ask you to authenticate with your domain provider. This is so it can apply the records needed to connect your domain to our platform.
9. You may be asked for some additional security, such as a code they send to you, or a number generated for you on an authenticator app. This will depend on the level of security you have set up with your provider.
10. Once you have passed this step it will finalise the record amendment for you. And you will get a confirmation message once it has successfully completed.
11. You should now check with your provider that the setting changes have been completed. There should be 9 records in total. They should be the same as below except for the records shown in red which will be unique to you.
12, If there are any additional records, then you will need to delete them. If this is not done it can impact the performance and availability of your store. It is very important to check that there is only one A Record which must point to 37.16.11.30. And one CNAME WWW record which must point to ssl.moteefe.app. There will be other CNAME entries like the below. These should be left in.
13. It can take up to 24 hours for these changes to be propagated around the internet. If you wish to check the progress of these, you can do so at the following links. Ensuring you change YOURDOMAINNAME to your domainname. For example https://www.whatsmydns.net/#A/moteefe.io
14. It can take up to 24 hours for these changes to be propagated around the internet. If you wish to check the progress of these, you can do so at the following links. Ensuring you change YOURDOMAINNAME to your domainname. For example DNS Propagation checker
15. Once all of this has been completed, and the changes have been propagated, your store will be online.
